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There are notable differences between inbound and outbound call center services.  If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide.

INBOUND CALL CENTRE SERVICES

The simplest way of defining an inbound call center is to say that they wait for calls to come to them. They are not actively making calls on behalf of their clients. Instead, they react to situations initiated by customers and find ways to resolve those situations accordingly. So Some of the services are :

Customer Service

Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customer’s satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business.

Technical Troubleshooting

Technical troubleshooting is the repair or advice service provided to the customers over the phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. So Technical troubleshooting is best in solving our issues and complaints.

Help Desk

This service provided by the agents who assists, guides, troubleshoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centers not only provide the technical answers but also evaluate the problem. The help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways.  Hence help desk is an imprtant service in inbound call center.

OUTBOUND CALL CENTRE SERVICES

Outbound call centers are pretty much the opposite of inbound call centers. They don’t sit back and wait for customers to call with their questions. Instead, they are actively on the phone placing calls to potential or current customers, typically with the goal of persuading them to purchase a product. So Some of the services are :

Surveys

Survey process over the telephone has great significance in outbound call center outsourcing services. As they performed to know the percentage customer satisfaction about the processor products. These surveys benefit the companies so as to improve their business. By obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. Hence It’s an important process in outbound call center services.

Telemarketing 

Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over the phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales. Promote new products and update the customers with currently available services. And in some cases, recorded sales pitches are used. Over the phone by automatic dialers which are known as automated telemarketing. Hence Telemarketing is an important business service in outbound call center.[:in]There are notable differences between inbound and outbound call center services.  If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide.

INBOUND CALL CENTRE SERVICES

The simplest way of defining an inbound call center is to say that they wait for calls to come to them. They are not actively making calls on behalf of their clients. Instead, they react to situations initiated by customers and find ways to resolve those situations accordingly. So Some of the services are :

Customer Service

Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customer’s satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business.

Technical Troubleshooting

Technical troubleshooting is the repair or advice service provided to the customers over the phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. So Technical troubleshooting is best in solving our issues and complaints.

Help Desk

This service provided by the agents who assists, guides, troubleshoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centers not only provide the technical answers but also evaluate the problem. The help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways.  Hence help desk is an imprtant service in inbound call center.

OUTBOUND CALL CENTRE SERVICES

Outbound call centers are pretty much the opposite of inbound call centers. They don’t sit back and wait for customers to call with their questions. Instead, they are actively on the phone placing calls to potential or current customers, typically with the goal of persuading them to purchase a product. So Some of the services are :

Surveys

Survey process over the telephone has great significance in outbound call center outsourcing services. As they performed to know the percentage customer satisfaction about the processor products. These surveys benefit the companies so as to improve their business. By obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. Hence It’s an important process in outbound call center services.

Telemarketing 

Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over the phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales. Promote new products and update the customers with currently available services. And in some cases, recorded sales pitches are used. Over the phone by automatic dialers which are known as automated telemarketing. Hence Telemarketing is an important business service in outbound call center.[:gb]There are notable differences between inbound and outbound call center services.  If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide.

INBOUND CALL CENTRE SERVICES

The simplest way of defining an inbound call center is to say that they wait for calls to come to them. They are not actively making calls on behalf of their clients. Instead, they react to situations initiated by customers and find ways to resolve those situations accordingly. So Some of the services are :

Customer Service

Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customer’s satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business.

Technical Troubleshooting

Technical troubleshooting is the repair or advice service provided to the customers over the phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. So Technical troubleshooting is best in solving our issues and complaints.

Help Desk

This service provided by the agents who assists, guides, troubleshoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centers not only provide the technical answers but also evaluate the problem. The help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways.  Hence help desk is an imprtant service in inbound call center.

OUTBOUND CALL CENTRE SERVICES

Outbound call centers are pretty much the opposite of inbound call centers. They don’t sit back and wait for customers to call with their questions. Instead, they are actively on the phone placing calls to potential or current customers, typically with the goal of persuading them to purchase a product. So Some of the services are :

Surveys

Survey process over the telephone has great significance in outbound call center outsourcing services. As they performed to know the percentage customer satisfaction about the processor products. These surveys benefit the companies so as to improve their business. By obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. Hence It’s an important process in outbound call center services.

Telemarketing 

Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over the phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales. Promote new products and update the customers with currently available services. And in some cases, recorded sales pitches are used. Over the phone by automatic dialers which are known as automated telemarketing. Hence Telemarketing is an important business service in outbound call center.[:au]There are notable differences between inbound and outbound call center services.  If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide.

INBOUND CALL CENTRE SERVICES

The simplest way of defining an inbound call center is to say that they wait for calls to come to them. They are not actively making calls on behalf of their clients. Instead, they react to situations initiated by customers and find ways to resolve those situations accordingly. So Some of the services are :

Customer Service

Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customer’s satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business.

Technical Troubleshooting

Technical troubleshooting is the repair or advice service provided to the customers over the phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. So Technical troubleshooting is best in solving our issues and complaints.

Help Desk

This service provided by the agents who assists, guides, troubleshoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centers not only provide the technical answers but also evaluate the problem. The help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways.  Hence help desk is an imprtant service in inbound call center.

OUTBOUND CALL CENTRE SERVICES

Outbound call centers are pretty much the opposite of inbound call centers. They don’t sit back and wait for customers to call with their questions. Instead, they are actively on the phone placing calls to potential or current customers, typically with the goal of persuading them to purchase a product. So Some of the services are :

Surveys

Survey process over the telephone has great significance in outbound call center outsourcing services. As they performed to know the percentage customer satisfaction about the processor products. These surveys benefit the companies so as to improve their business. By obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. Hence It’s an important process in outbound call center services.

Telemarketing 

Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over the phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales. Promote new products and update the customers with currently available services. And in some cases, recorded sales pitches are used. Over the phone by automatic dialers which are known as automated telemarketing. Hence Telemarketing is an important business service in the outbound call center.

Telemarketing for Online Demos

Sometimes, prospects can be put off by hard-nosed sales calls that try to squeeze a face to face appointment with a salesperson. A lower risk commitment for a prospect is a web demo. Telemarketing service can be used effectively to run short web demos or to run prospects through a web page designed to generate a call to action.

Soft lead generation

Soft lead generation isn’t as well-known as cold-calling but can be equally as relevant in the long run. This is a means of determining whether or not a prospect meets your criteria and has interest in talking further. There is a tightly-scripted approach, comprising of 4-5 relevant profiling questions before the final “Would you like to hear further from one of my colleagues regarding…?” question. This approach is useful because it has more of a soft-sell, rather than an overt sales approach that some people seem to dread.

Telemarketing for Cross-Sell

Time is at a premium for most business people. However, there are generally a significant number of customers that would purchase more from your business if they knew you stocked those products or offered those services. That’s especially true if they’ve been buying the same things for a long time. A customer care type call can identify new opportunities for cross-selling within the current client base.

Outsourcing

If you’re running a business with a long list of clients, you know how difficult making those calls is. Deciding not to call your customers at all might seem like a good decision time-wise. But you can rest assured that it is not a smart one in long-term. Of course, a large customer base will start demanding more time and dedication that you and your team can physically deliver. So outsourcing some jobs to professionals from The Pipeline, might be a smart idea.

Telemarketing for Research or Customer Care

It’s amazing the opportunities that these kinds of calls can elicit if managed correctly. A well-placed service or customer satisfaction research call can stimulate needs that would have otherwise not come out due to how busy customers can be. Calls such as these also promote a positive image of your company that goes well beyond the specific call.

 [:in]

Telemarketing for Online Demos

Sometimes, prospects can be put off by hard-nosed sales calls that try to squeeze a face to face appointment with a salesperson. A lower risk commitment for a prospect is a web demo. Telemarketing service can be used effectively to run short web demos or to run prospects through a web page designed to generate a call to action.

Soft lead generation

Soft lead generation isn’t as well-known as cold-calling but can be equally as relevant in the long run. This is a means of determining whether or not a prospect meets your criteria and has interest in talking further. There is a tightly-scripted approach, comprising of 4-5 relevant profiling questions before the final “Would you like to hear further from one of my colleagues regarding…?” question. This approach is useful because it has more of a soft-sell, rather than an overt sales approach that some people seem to dread.

Telemarketing for Cross-Sell

Time is at a premium for most business people. However, there are generally a significant number of customers that would purchase more from your business if they knew you stocked those products or offered those services. That’s especially true if they’ve been buying the same things for a long time. A customer care type call can identify new opportunities for cross-selling within the current client base.

Outsourcing

If you’re running a business with a long list of clients, you know how difficult making those calls is. Deciding not to call your customers at all might seem like a good decision time-wise. But you can rest assured that it is not a smart one in long-term. Of course, a large customer base will start demanding more time and dedication that you and your team can physically deliver. So outsourcing some jobs to professionals from The Pipeline, might be a smart idea.

Telemarketing for Research or Customer Care

It’s amazing the opportunities that these kinds of calls can elicit if managed correctly. A well-placed service or customer satisfaction research call can stimulate needs that would have otherwise not come out due to how busy customers can be. Calls such as these also promote a positive image of your company that goes well beyond the specific call.[:gb]

Telemarketing for Online Demos

Sometimes, prospects can be put off by hard-nosed sales calls that try to squeeze a face to face appointment with a salesperson. A lower risk commitment for a prospect is a web demo. Telemarketing service can be used effectively to run short web demos or to run prospects through a web page designed to generate a call to action.

Soft lead generation

Soft lead generation isn’t as well-known as cold-calling but can be equally as relevant in the long run. This is a means of determining whether or not a prospect meets your criteria and has interest in talking further. There is a tightly-scripted approach, comprising of 4-5 relevant profiling questions before the final “Would you like to hear further from one of my colleagues regarding…?” question. This approach is useful because it has more of a soft-sell, rather than an overt sales approach that some people seem to dread.

Telemarketing for Cross-Sell

Time is at a premium for most business people. However, there are generally a significant number of customers that would purchase more from your business if they knew you stocked those products or offered those services. That’s especially true if they’ve been buying the same things for a long time. A customer care type call can identify new opportunities for cross-selling within the current client base.

Outsourcing

If you’re running a business with a long list of clients, you know how difficult making those calls is. Deciding not to call your customers at all might seem like a good decision time-wise. But you can rest assured that it is not a smart one in long-term. Of course, a large customer base will start demanding more time and dedication that you and your team can physically deliver. So outsourcing some jobs to professionals from The Pipeline, might be a smart idea.

Telemarketing for Research or Customer Care

It’s amazing the opportunities that these kinds of calls can elicit if managed correctly. A well-placed service or customer satisfaction research call can stimulate needs that would have otherwise not come out due to how busy customers can be. Calls such as these also promote a positive image of your company that goes well beyond the specific call.[:au]

Telemarketing for Online Demos

Sometimes, prospects can be put off by hard-nosed sales calls that try to squeeze a face to face appointment with a salesperson. A lower risk commitment for a prospect is a web demo. Telemarketing service can be used effectively to run short web demos or to run prospects through a web page designed to generate a call to action.

Soft lead generation

Soft lead generation isn’t as well-known as cold-calling but can be equally as relevant in the long run. This is a means of determining whether or not a prospect meets your criteria and has interest in talking further. There is a tightly-scripted approach, comprising of 4-5 relevant profiling questions before the final “Would you like to hear further from one of my colleagues regarding…?” question. This approach is useful because it has more of a soft-sell, rather than an overt sales approach that some people seem to dread.

Telemarketing for Cross-Sell

Time is at a premium for most business people. However, there are generally a significant number of customers that would purchase more from your business if they knew you stocked those products or offered those services. That’s especially true if they’ve been buying the same things for a long time. A customer care type call can identify new opportunities for cross-selling within the current client base.

Outsourcing

If you’re running a business with a long list of clients, you know how difficult making those calls is. Deciding not to call your customers at all might seem like a good decision time-wise. But you can rest assured that it is not a smart one in long-term. Of course, a large customer base will start demanding more time and dedication that you and your team can physically deliver. So outsourcing some jobs to professionals from The Pipeline, might be a smart idea.

Telemarketing for Research or Customer Care

It’s amazing the opportunities that these kinds of calls can elicit if managed correctly. A well-placed service or customer satisfaction research call can stimulate needs that would have otherwise not come out due to how busy customers can be. Calls such as these also promote a positive image of your company that goes well beyond the specific call.

Inbound call center services – Maximize the customer relationships

A call center is one of the Outsourcing services which act as a hub to receive the calls from the customers and to call the customers for various promotional motives of the business. There are various types of services provided by an Inbound call center.

Customer Services

It is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing before and after a purchase of the product or services to ensure the customer’s satisfaction customer service has great significance in any business as they build good customer relationship through interaction and bringing back the customer to the business.

Helpdesk

It is a service provided by the agents who assist, guide, troubleshoot and offer solutions to computer problems and IT related products. So Helpdesk has quite a lot of responsibilities and functions. The Helpdesk in inbound call centers not only provide the technical answers but also evaluate the problem. Hence it plays a very important role to maximize business relationships.

Technical Troubleshooting

It is a repair or advice service provided to the customers over the phone for their technical issues. The role of tech support has expanded to include to include telesales – pre and post technical support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.

Order taking 

service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order. And they answer the customers to their doubts that may have about the products or services. Order taking service has become a major part of the inbound call center services. As they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. Hence this makes the process much easier and thereby increases the sales and profits the business.